Refund and Returns Policy

No Refund Policy

Due to the perishable and sensitive nature of our products, all sales of UpBucha kombucha are final. We do not offer refunds, returns, or exchanges for products purchased on our website. This policy is in place to ensure that all our customers receive a product of the highest quality, freshness, and food safety. We cannot guarantee the proper handling or storage of a returned product, which could compromise its quality.

Cancellations

You may cancel an order before it has been shipped. Once you receive a shipping confirmation email, your order has been processed and shipped, and it can no longer be canceled. If you need to cancel an order, please contact our customer support team immediately at info@upbucha.com. We will do our best to accommodate your request if the order has not yet been dispatched.

Damages

In the unlikely event that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of receipt. To assist us in resolving the issue, please contact us at info@upbucha.com and provide the following information:

• A detailed description of the issue.
• Photos of the damaged product and its packaging.
• Your order number.

We will review your request and, if it is justified, we may offer a free replacement of the product.

Courier Partners

We work with a variety of trusted courier partners to ensure your kombucha is delivered safely and efficiently. We use reliable shipping services to accommodate the unique needs of our products, ensuring they arrive at your door in the best possible condition. Shipping costs and estimated delivery times are provided at checkout.